Privacy Policy

This Privacy Policy explains how Airbnb Care / airbnbcare.gr by Ticketseller collects, uses, stores and protects the personal data of website visitors, property owners, partners and users who contact us.

Protecting personal data is important to us. We handle the information provided to us responsibly, transparently and in accordance with the General Data Protection Regulation, commonly known as the GDPR.

1. Who We Are

The website airbnbcare.gr operates as part of the services provided by Airbnb Care / airbnbcare.gr by Ticketseller and concerns support and management services for short-term rental properties.

Through the website, interested parties can learn more about our services and contact us using the contact form.

2. Personal Data We Collect

We may collect personal data when you visit our website, submit a contact form or contact us regarding a potential collaboration.

• Full name.
• Email address.
• Telephone number, if provided.
• The content of your message.
• Information you provide about your property.
• Information relating to a request for collaboration or services.
• Technical website usage data, such as your IP address, device type, browser and basic browsing data.

If we work together to manage a property, we may collect additional information necessary to provide our services, such as property owner details, property information, bookings, guest details and communications relating to the management of the property.

3. Property Owner and Partner Data

When a property owner or partner contacts us regarding property management services, we may process information relating to:

• The property or accommodation.
• The area in which it is located.
• Availability and management requirements.
• Contact details of the owner or person responsible.
• Information necessary to assess or begin a collaboration.

This data is used exclusively for communication, assessment of the request, preparation of a collaboration proposal and, where an agreement is reached, provision of the relevant services.

4. Guest Data

When providing property management services, we may process guest data relating to bookings or stays.

• Guest name.
• Contact details.
• Arrival and departure dates.
• Special requests.
• Information necessary for the smooth handling of a booking.
• Communications relating to a stay.

This data is processed only where necessary to manage the booking, communicate with the guest, support the property owner and provide the agreed services.

5. Purposes of Processing

We use personal data for the following purposes:

• To respond to messages and contact requests.
• To assess collaboration requests.
• To provide property management services.
• To communicate with property owners, partners and guests.
• To improve the operation and security of the website.
• To analyse website traffic statistically.
• For advertising or promotional purposes, only where permitted by law or where the relevant consent has been given.
• To comply with legal, tax or contractual obligations.

We do not use personal data for purposes unrelated to our services.

6. Legal Basis for Processing

Depending on the circumstances, the processing of personal data is based on one or more of the following legal grounds:

• Consent: when a user submits a contact form or accepts specific cookies.
• Performance of a contract or pre-contractual steps: when there is a request for a quotation, collaboration or provision of services.
• Legitimate interests: to improve our services, maintain website security and respond to contact requests.
• Legal obligation: where applicable law requires data to be retained or processed.

7. Contact Form

When you complete the website contact form, we collect the details you provide, such as your name, email address and message.

We use this information to respond to your request and provide relevant information about our services.

Data submitted through contact forms is retained for up to 12 months, unless a longer retention period is required due to a collaboration, contract or legal obligation.

8. Newsletter and Marketing Communications

At present, the website is not used to send a regular newsletter.

In the future, users may be offered the option to subscribe to a newsletter or receive informational and promotional content. In that case, communications will be sent only with the user’s consent and an unsubscribe option will be provided.

Simply sending a message through the contact form does not automatically subscribe you to a newsletter.

9. Cookies and Tracking Technologies

The website may use cookies and similar technologies for proper operation, traffic analysis, improvement of the user experience and support of advertising activities.

• Strictly necessary cookies for website operation.
• Analytics cookies.
• Performance cookies.
• Advertising and marketing cookies.
• Cookies from third-party services, such as mapping tools, analytics, social media pixels, security forms or embedded content.

Users may accept, reject or customise their preferences through the cookie consent mechanism, where available.

You can also configure your browser to block or delete cookies. However, some website features may not function correctly without necessary cookies.

10. Third-Party Providers

We may work with third-party providers and partners to operate the website and provide our services.

• Website hosting providers.
• Technical support providers.
• Booking and property management platforms.
• Analytics and marketing tools.
• Email and communication providers.
• Cleaning, maintenance or property support partners.
• Professional partners necessary for the provision of our services.

Third-party providers receive only the data necessary to perform their services and are required to process it in accordance with applicable data protection law.

11. Where Data Is Stored

The website is hosted on a European server.

We endeavour to ensure that personal data is stored and processed within the European Union or the European Economic Area whenever feasible.

Where a third-party provider processes data outside the EU or EEA, appropriate safeguards are implemented in accordance with applicable law.

12. Data Retention Period

We retain personal data only for as long as necessary for the purposes for which it was collected.

• Contact form data is retained for up to 12 months.
• Collaboration request data is retained for up to 12 months if no collaboration is established.
• Data relating to active collaborations is retained for the duration of the collaboration.
• Data relating to contractual, accounting or legal obligations is retained for as long as required by applicable law.
• Cookies are retained according to the type and duration specified for each cookie.

Once the relevant retention period expires, data is deleted or anonymised unless otherwise required by law.

13. Data Security

We take appropriate technical and organisational measures to protect personal data against loss, unauthorised access, alteration, disclosure or misuse.

Nevertheless, no transmission of data over the internet can be considered completely secure. Users should therefore take care with the information they send through a form or by email.

14. Your Rights

Under the GDPR, you have the following rights in relation to your personal data:

• The right to be informed.
• The right of access to your data.
• The right to rectify inaccurate or incomplete data.
• The right to erasure.
• The right to restriction of processing.
• The right to object to processing.
• The right to data portability.
• The right to withdraw consent where processing is based on consent.

We will review your request and respond within the time limits prescribed by law.

15. Right to Lodge a Complaint

If you believe that the processing of your personal data infringes data protection law, you have the right to lodge a complaint with the competent supervisory authority.

In Greece, the competent authority is the Hellenic Data Protection Authority.

Website: www.dpa.gr

16. Links to Third-Party Websites

Our website may include links to third-party websites or platforms. We are not responsible for the privacy practices, content or security of those third-party websites.

We recommend that you read the relevant privacy policy of each website or platform you visit.

17. Changes to This Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes to our services, website or applicable law.

Each new version will be published on this page with a revised last-updated date.