Privacy Policy

This Privacy Policy explains how Airbnb Care / airbnbcare.gr by Ticketseller collects, uses, stores and protects the personal data of website visitors, property owners, partners and users who contact us.

The protection of personal data is important to us. We handle the information provided to us responsibly, transparently and in accordance with the General Data Protection Regulation, known as GDPR.

1. Who we are

The website airbnbcare.gr operates as part of the services of Airbnb Care / airbnbcare.gr by Ticketseller and concerns support and management services for short-term rental properties.

Through the website, interested users can learn more about our services and contact us through the contact form.

2. What personal data we collect

We may collect personal data when you visit our website, complete a contact form or contact us regarding a possible cooperation.

• Full name.
• Email address.
• Phone number, if provided.
• Message content.
• Information you provide regarding your property.
• Information related to a cooperation or service request.
• Technical website usage data, such as IP address, device type, browser type and basic browsing data.

In the case of a cooperation for property management services, we may collect additional information that is necessary for the provision of our services, such as owner details, property information, bookings, guest details and communications related to the management of the property.

3. Owner and partner data

When a property owner or partner contacts us regarding property management services, we may process information related to:

• The property or accommodation.
• The area where the property is located.
• Availability and management needs.
• Contact details of the owner or responsible person.
• Information required for evaluating or starting a cooperation.

This data is used exclusively for communication, evaluation of the request, preparation of a cooperation proposal and, if an agreement is reached, for the provision of the relevant services.

4. Guest data

As part of the provision of property management services, we may process guest data related to bookings or stays.

• Guest name.
• Contact details.
• Check-in and check-out dates.
• Special requests.
• Information required for the smooth handling of a booking.
• Communication related to the stay.

The processing of this data takes place only when necessary for booking management, communication with the guest, support of the property owner and provision of the agreed services.

5. Purposes of processing

We use personal data for the following purposes:

• To respond to messages and contact requests.
• To evaluate cooperation requests.
• To provide property management services.
• To communicate with property owners, partners and guests.
• To improve the functionality and security of the website.
• To analyse website traffic and performance.
• For advertising or promotional purposes, only where permitted by law or where the relevant consent has been provided.
• To comply with legal, tax or contractual obligations.

We do not use personal data for purposes unrelated to our services.

6. Legal basis for processing

Depending on the case, the processing of personal data is based on one or more of the following legal bases:

• Consent: when the user completes a contact form or accepts specific cookies.
• Performance of a contract or pre-contractual steps: when there is a request for a quote, cooperation or provision of services.
• Legitimate interest: for improving our services, website security and responding to contact requests.
• Legal obligation: when data retention or processing is required by applicable law.

7. Contact form

When you complete the contact form on the website, we collect the information you provide, such as name, email address and message.

This information is used to respond to your request and provide you with relevant information about our services.

Data submitted through contact forms is retained for up to 12 months, unless a longer retention period is required due to cooperation, contract or legal obligation.

8. Newsletter and commercial communication

At present, the website is not used for regular newsletter communication.

In the future, users may be given the option to subscribe to a newsletter or receive informational and promotional content. In such case, communication will take place only with the user’s consent and an unsubscribe option will be provided.

Simply sending a message through the contact form does not automatically mean subscription to a newsletter.

9. Cookies and tracking technologies

The website may use cookies and similar technologies for its proper operation, traffic analysis, improvement of user experience and support of advertising activities.

• Strictly necessary cookies for the operation of the website.
• Analytics cookies.
• Performance cookies.
• Advertising and marketing cookies.
• Third-party cookies, such as maps, analytics tools, social media pixels, security forms or embedded content.

Users may accept, reject or customise their cookie preferences through the cookie consent mechanism, where available.

You may also configure your browser to block or delete cookies. However, some website functions may not operate properly without the necessary cookies.

10. Cooperation with third-party providers

For the operation of the website and the provision of our services, we may cooperate with third-party providers and partners.

• Website hosting providers.
• Technical support providers.
• Booking and property management platforms.
• Analytics and marketing tools.
• Email and communication providers.
• Cleaning, maintenance or property support partners.
• Professional partners necessary for the provision of our services.

Third-party providers receive only the data that is necessary for the performance of their service and must process it in accordance with the applicable personal data protection legislation.

11. Where data is stored

The website is hosted on a European server.

We make efforts to ensure that personal data is stored and processed within the European Union or the European Economic Area, where possible.

In cases where a third-party provider processes data outside the EU or EEA, appropriate safeguards are applied in accordance with the applicable legislation.

12. Data retention period

We retain personal data only for as long as necessary for the purposes for which it was collected.

• Contact form data is retained for up to 12 months.
• Cooperation request data is retained for up to 12 months, if no cooperation is established.
• Data related to active cooperations is retained for as long as the cooperation remains active.
• Data related to contractual, accounting or legal obligations is retained for as long as required by the relevant legislation.
• Cookies are retained depending on the type and duration defined for each cookie.

After the relevant retention period expires, data is deleted or anonymised, unless otherwise required by law.

13. Data security

We take appropriate technical and organisational measures to protect personal data against loss, unauthorised access, alteration, disclosure or misuse.

However, no transmission of data over the internet can be considered completely secure. For this reason, users should be careful regarding the information they send through forms or email.

14. User rights

Under the GDPR, you have the following rights regarding your personal data:

• Right to information.
• Right of access to your data.
• Right to rectification of inaccurate or incomplete data.
• Right to erasure.
• Right to restriction of processing.
• Right to object to processing.
• Right to data portability.
• Right to withdraw consent, where processing is based on consent.

We will review your request and respond within the time limits provided by law.

15. Right to lodge a complaint

If you believe that the processing of your personal data violates data protection legislation, you have the right to lodge a complaint with the competent supervisory authority.

In Greece, the competent authority is the Hellenic Data Protection Authority.

Website: www.dpa.gr

16. Links to third-party websites

Our website may include links to third-party websites or platforms. We are not responsible for the privacy practices, content or security of such third-party websites.

We recommend that you read the privacy policies of any website or platform you visit.

17. Changes to this Privacy Policy

This Privacy Policy may be updated from time to time in order to reflect changes to our services, website or applicable legislation.

Any new version will be published on this page with an updated “last updated” date.